#13 - Carlos Guzman: Planning, Teamwork and Emailing the Wrong People

I have spoken with Carlos Guzman about the importance of planning and team work for any outsourcing initiative to be successful. He also provided insights into how you can go about deciding what you should outsource and what you should keep inside the company. Hint: It’s all about your core.

Video

Audio Only

Long Recap

Transcription

Short Recap

Great chat with Carlos Guzman on the need for planning and establishing teamwork in order to achieve successful outsourcing, plus what to and not to outsource and some nice horror stories, stay tuned.

Timeline

03:22 Outsourcing, what is it after all?
04:46 As a client of Outsourcing
08:41 What to and not to Outsource.
11:57 On the process of choosing and Outsourcing provider
18:52 The Outsourcing provider – final client bridge issue
24:40 About client’s potential reservations on sharing information with 3rd parties
30:21 The Horror Story
41:34 Now in the role of an Outsourcing provider
47:29 On Social Listening
51:33 Key message?

Key Points

"Whatever is part of your Core Business and USP must not be subject to outsourcing. "

"An older outsourcing partner bares the edge of have done all the mistakes in the book. "

"The difference between accurately defining the scope and planning the activities and not doing it before starting to develop, reflects profits or losses. "

Links Mentioned

Guest

CEO Carlos Guzman: Grupo Arion and Prospect Factory
On Linkedin
On Twitter

I'm an Outsourcerer. I'm a DNN Geek. I help people with their sites @ DeskPal. I'm a #Pomodoro practitioner. I'm a husband and a father of 2 beautiful girls.