#37 - Rachel Severns / Inbox Zero

I have spoken with Rachel Severns from Virtually Done By Rachel about Inbox Zero – What it is and what it is not. We have talked about the email management services that she offers to her clients and how she uses the Inbox Zero strategy to make her clients more productive. Curiosity about Rachel: She lives in Alaska! Have a listen and I hope you enjoy the email management tips.

Video

Audio Only

Long Recap

Transcription

Short Recap

Virtually Done core business pertains supporting clients managing their inboxes, making sure relevant information is conveyed and the irrelevant or redundant information is discharged, but also anything that may be automated or taking care by the service provider and not consuming the client’s work time, will happen in that manner. In some cases, the service portfolio also extends to other areas like the content or social media management.

Timeline

01:22 On becoming a Virtual Assistant
04:34 The weather in Alasca
05:50 On Inbox Zero
08:06 On client common pains
09:59 A concrete example
14:55 On escalating what must be
20:48 Starting with a new client
17:08 On specific provided added value
24:44 On communication
26:12 On client profiles
28:10 On additional services
33:47 The Horror Story
36:38 On deleting emails
37:10 Adding value to clients
40:08 Final message

Key Points

"Although highly skilled at their core activity, most clients are not able to properly manage their inboxes. "

"Workload can reach 100 emails per client each day. "

"A VA must add real effective value to the client. "

Links Mentioned

Gina Horkey Handbook - Finding out how to become a “kickass” VA.
Trello - sharing and keeping track of information with your team.
GMail - cloud based e-mail service
Google Drive - cloud based shared storage

Guest

Rachel Sevens– Owner of Virtually Done
On Linkedin

I'm an Outsourcerer. I'm a DNN Geek. I help people with their sites @ DeskPal. I'm a #Pomodoro practitioner. I'm a husband and a father of 2 beautiful girls.