#5 - Interview with Ruby Mehta on Outsourcing in Large Scale

I have spoken with Ruby Mehta from Netsmartz.com about outsourcing in large scale with a team of over 1000 professional. She also spoke to the fact that Netsmartz can attend to some many different niches and technologies and what it takes to do that without losing focus in the process. Finally she spoke about the pros and cons about working with Freelancers as compared to larger outsourcing organizations like hers.

Video

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Long Recap

Transcription

Short Recap

Netsmartz VP of sales, speaks about the advantages of Outsourcing to a large agency in opposition to resorting either to local direct hires or individual freelancers. As well as about what needs to be part of the equation when considering Outsourcing.

Timeline

01:25 Netsmartz presentation
03:32 Proposed flexible service models facing client company size
05:22 Team allocation models
08:05 Clients dynamics in moving to full outsourcing
09:45 Setting up an Outsourcing organization to become fast and flexible
12:20 What differs from choosing an individual freelancer or an agency
15:11 Agencies effectiveness and efficiency edge
18:28 The cost factor when compared to either local resources or independent freelancer
22:58 The cultural gap topic
26:07 Why some companies still hesitate towards Outsourcing
28:28 What needs to be considered when about to Outsource

Key Points

"When Outsourcing, the “natural” process is to start small and grow the engagement over time "

"Once you get the same results by outsourcing, you no longer want to pay extra "

"A freelancer may come cheaper, but maybe it’s not a bad idea to pay a little extra for your peace of mind "

"Investing in technical and language training has proven to be a successful factor in supporting establishing bridges between clients and the team "

"Outsourcing is much more than price and one should consider: appropriate skills set; communication; flexibility and work processes when deciding. "

Links Mentioned

Guest:

netsmartz.com
Skype: rubymehta
LinkedIn

I'm an Outsourcerer. I'm a DNN Geek. I help people with their sites @ DeskPal. I'm a #Pomodoro practitioner. I'm a husband and a father of 2 beautiful girls.